At Monarque by Luis Hes, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request a private dining or pastry experience, subscribe to our communications, or interact with Monarque Weekly and other Monarque content.
By using this website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you contact us or submit a request through our website, we may collect information you voluntarily provide, including your name, email address, telephone number, city or country, event date, number of guests, event details, dietary preferences or allergy information relevant to your request, and any message or additional information you choose to provide.
We may also collect limited technical information automatically when you visit the website, such as browser type, device information, general location derived from your internet connection, pages visited, and website usage information.
HOW WE USE YOUR INFORMATION
We may use the information we collect to respond to inquiries and event requests; communicate with you about our services; prepare proposals or coordinate private dining, pastry, or other Monarque experiences; provide requested content or publications; operate and improve our website; understand how visitors interact with our content; maintain website security; and comply with applicable legal obligations.
We do not sell your personal information.
COOKIES & WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the visitor experience.
This website is built and hosted using Wix, and certain information may therefore be processed through Wix's infrastructure and services in accordance with its own privacy practices.
Where required, visitors may be given options to manage non-essential cookies through the website's cookie settings.
THIRD-PARTY SERVICES
We may use trusted third-party services to operate the website, process communications, provide analytics, manage publications, or support other business functions.
These providers may process limited information only as necessary to provide their services and are subject to their own privacy policies and applicable legal requirements.
Links to external websites or services may also appear on our website. Monarque is not responsible for the privacy practices or content of third-party websites.
EMAILS & COMMUNICATIONS
If you choose to receive news, publications, announcements, or other communications from Monarque, we may use the contact information you provide for that purpose.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Transactional communications related to an inquiry, order, booking, or service may still be sent when necessary.
DATA RETENTION & SECURITY
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, accounting, and legal requirements.
We take reasonable administrative and technical measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide you with rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information, or requesting information about how it is used.
To make a privacy-related request, please contact us using the email address below. We may need to verify your identity before completing certain requests.
CHILDREN'S PRIVACY
Our website and services are intended for adults arranging services, purchasing products, or accessing Monarque content. We do not knowingly solicit personal information directly from children through this website.
Content that may feature family-oriented experiences is intended for parents, guardians, and general audiences and does not change this policy.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal requirements.
The date shown at the top of this page indicates when the policy was last updated.
CONTACT US
For questions about this Privacy Policy or requests concerning your personal information, please contact:
MONARQUE BY LUIS HES
Miami, Florida · United States
info@monarquepatisserie.com